Project management

A Project Manager will accompany you from the design phase, right until the deployment and shall ensure:

Respecting deadlines, logistic follow-up.

Coordinating interventions & collecting revenue charts.

Interface between the partner and the client.

Support 24/7

Given the 24/7 operational NOC, customer request support is immediate and incident resolution is optimal. Qualified technicians are constantly attentive and take corrective measures remotely or on site, to improve or restore service.

Contact our support :
support@skytic-telecom.cg

Skyboard

Our monitoring tools allow our customers to follow the status of their connection in real time.

Go to your Skyboard:
skyboard.skytic-telecom.cg

SLA

The Service Level Agreement, hereinafter referred to as SLA, ensures the Customer in terms of the quality of the service provided by Skytic Telecom. It determines the compensation level of the Customer, in case minimum service isn’t achieved.

Backup

In order to reach 99.99% availability rate, we offer our customers backup solutions through satellite, for abroad or wireless for local.

HSE

Skytic Telecom follows an HSE policy, it is responsible and civic relevant by the entire staff, who aims to:

Ensuring rigorous application of the procedures in force, concerning safety, health, environment and preservation of public safety, models, procedures and international best practices.

Defining indicators and performance indicators, in order to monitor HSE activities and promoting analysis, with the aim to identify areas for improvement.