Customer support

Project management

A Project Manager will accompany you from the design phase, right until the deployment and shall ensure:

Respecting deadlines, logistic follow-up.
Coordinating interventions & collecting revenue charts.
Interface between the partner and the client.
Gestion de projet

Support 24/7

Given the 24/7 operational NOC, customer request support is immediate and incident resolution is optimal. Qualified technicians are constantly attentive and take corrective measures remotely or on site, to improve or restore service.

Contact our support :


Our monitoring tools allow our customers to follow the status of their connection in real time.

Go to your Skyboard:


The Service Level Agreement, hereinafter referred to as SLA, ensures the Customer in terms of the quality of the service provided by Skytic Telecom. It determines the compensation level of the Customer, in case minimum service isn’t achieved.


In order to reach 99.99% availability rate, we offer our customers backup solutions through satellite, for abroad or wireless for local.


Skytic Telecom follows an HSE policy, it is responsible and civic relevant by the entire staff, who aims to:

Ensuring rigorous application of the procedures in force, concerning safety, health, environment and preservation of public safety, models, procedures and international best practices.
Defining indicators and performance indicators, in order to monitor HSE activities and promoting analysis, with the aim to identify areas for improvement.

Want to know more?

Contact us for further information about our activities.

Aurélie MorandCustomer support